Privacy Policy

Effective as of September, 2023.

Privacy and security are fundamental to Mail Automation, Inc. ("MailMerger"), and we are committed to safeguarding your data protection rights. This Privacy Policy outlines how we collect, process, and store Personal Data as part of our Service. "Personal Data" refers to any information related to an identifiable individual or
their personal identity.

Google limited use policy

MailMerger app's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

OVERVIEW
By subscribing to our Service, using our website (https://www.mailmerger.co/), or filling in contact forms, you agree and consent to the collection, processing, storage, and use of the Personal Data in accordance with the terms outlined below. Mail Automation, Inc. is registered under the laws of the United States, with its main office at 2810 N Church St #50754, Wilmington, DE 19802, US.

YOUR PERSONAL DATA
1. Data collected about you
Account Registration: When you sign up for our Service, we collect your email address to personalize your account and send you essential information, such as invoices and updates. Your personal information will never be sold to third parties.

Payment Information: When you make payments for our Service, we may request your first name, last name, VAT number (if applicable), postal address, country, and credit card details. This information is used for billing purposes. Please note that your credit card details are transmitted directly to our payment processor and do not pass through our servers.

Customer Support: When you contact our support for assistance or with questions, we retain your correspondence and email address for reference. Additionally, any information voluntarily provided by you, such as surveys, is stored as long as necessary.

Automated Information: By using our Service, we may automatically collect information about your computer hardware and software, including your IP address, browser type, domain names, geolocation data, or access times. This data is collected for analytical purposes (see the "Cookies" section below).

Third-Party Data: When using our Service, you may share third-party data (including third-party Personal Data) that is part of your mailing lists or email campaigns. We process this data as described in the "Third-Party Data" section below.

2. Purposes of processing
We collect your Personal Data to:

Provide and enhance our Service.
Resolve issues and improve user experience.
Personalize, evaluate, and enhance our Service, content, and materials.
Analyze your usage patterns and history with our Service.
Inform you about our Service, partners, and promotional offers.
Prevent, detect, and investigate activities that may be prohibited, unlawful, or violate our terms of use.
Comply with legal and regulatory obligations.
We use the Personal Data you provide in accordance with applicable data protection laws. For customers who sign up on our website, we process your Personal Data to fulfill our contract with you and provide our Service. For activities such as newsletters, use case studies, testimonials, and marketing materials, we process your Personal Data based on your express consent for these specific purposes.

3. Disclosures
Personal Data collected on our website and applications is primarily used for MailMerger's internal purposes and is not shared with third parties, except when we engage partners to assist and support the provision of our Service.

MailMerger's use and transfer of data received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Your rights
Depending on your location and applicable law, you may have the right to access, correct, and delete your personal data. You can exercise these rights by emailing us. We will process your requests within 30 days and may request additional proof of identity or authority as needed. You can also modify your Personal Data at any time by logging into your account and accessing "User Settings."

THIRD PARTY DATA
In the context of using our Service, such as sending email campaigns, you may share information from your mailing lists (e.g., recipient email addresses, recipient names) and email content with us. To provide the Service, we store this data in your account.

As the creator of mailing lists and associated email campaigns, you are considered the data controller under GDPR, while MailMerger acts as a data processor. In this role, you are responsible for:

Obtaining explicit consent from individuals when collecting their Personal Data.
Making necessary declarations to the relevant data protection authorities.
Complying with all applicable regulations, including data protection laws.
Ensuring that you have the authority to use Personal Data collected in line with defined purposes and refraining from unauthorized use.
MailMerger does not sell, share, or rent this information to third parties and only accesses this data for technical requirements and to provide customer support.

If you have received an email sent through MailMerger but are not a MailMerger customer, you have the right to access, correct, or delete your Personal Data. You can make such requests by emailing us. We will honor these requests within 30 days, following verification, and will notify you and the User who sent the email through our Service.

DATA RETENTION
We collect data to fulfill our contractual obligations and for record-keeping related to your use of our Service. Data retention periods are as follows:

Events related to your emails (e.g., "opens" or "clicks") are retained for 30 days.
Emails (including recipient email addresses) are retained for 90 days after being sent.
Campaigns (including aggregate metrics) are retained for 180 days.
Templates (including attachments) are stored until you close your account.
Some data may be retained for longer periods to comply with legal and regulatory requirements, such as tax, accounting, and financial reporting obligations, as dictated by applicable law.

DATA DELETION
MailMerger offers users the ability to delete their accounts and related data on demand. This includes the removal of associated data. Users can request account deletion directly from the dashboard or by contacting us. Please note that marketing communications may continue for a few days after such a request.

We may perform spot checks for deletion requests to verify their authenticity, potential system impacts, and legal requirements. If such checks take longer than 24 hours, we will notify you by email.

COOKIES
MailMerger uses cookies and tracking technologies to improve and personalize its website, measure audience engagement, and enhance the user experience. Cookies are files stored on your computer's hard drive during internet browsing. These cookies do not collect your Personal Data without your knowledge but are used to record site navigation information for future visits.

By default, cookies are not automatically installed, except for those required for the functioning of the site and our Service. You will be informed of these installations through a banner. As per applicable regulations, we will seek your authorization before placing other types of cookies on your device.

Please note that refusing to accept cookies may limit your ability to access certain website pages. MailMerger's cookies are intended to:

Enable or facilitate communication.
Support the provision of requested services.
Recognize returning users.
Secure online payments.
Record user preferences, such as language or other necessary settings for requested services.
MailMerger also uses analytics and tracking tools to measure website and digital data, gain insights into customer behavior, analyze browsing experiences to improve content, and deliver targeted advertisements.

When accessing third-party websites linked to our site or utilizing

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